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Parilon

Privacy Policy

Last updated

How Parilon collects, uses, stores and protects personal data.

1. About this policy

This Privacy and Cookie Policy explains how Parilon collects, uses, stores and protects personal data when you:

  • visit https://parilon.co.uk;

  • contact us by email, telephone, social media or through an online form;

  • ask about, purchase or use our products and services;

  • attend a demonstration, webinar, event or training session;

  • become, or enquire about becoming, an installation partner, supplier or business partner; or

  • otherwise interact with us in a professional or business capacity.

For the purposes of UK data protection law, the data controller is:

SAAS Tech UK Ltd Trading as Parilon

Company number: 16378514

Registered office: Little Mountain Industrial Estate, Drury New Road, Buckley, Flintshire, CH7 3DS

Email: info@parilon.co.uk

Telephone: 01244 543 456

In this policy, “Parilon”, “we”, “us” and “our” refer to the organisation identified above.

2. The personal data we collect

Depending on how you interact with us, we may collect:

  • Identity information, including your name, job title and organisation;

  • Contact information, including your business or personal email address, telephone number and postal address;

  • Enquiry and communication information, including messages, emails, call notes, meeting notes and information submitted through online forms;

  • Commercial information, including details of products or services you are interested in, quotations, orders, contracts, invoices and payment status;

  • Account information, including login details and information associated with an account on a Parilon platform;

  • Partner, supplier and installer information, including business details, qualifications, accreditations, training records and information required to manage our relationship;

  • Event and marketing information, including registrations, attendance, communication preferences and responses to campaigns, surveys or events;

  • Technical and usage information, including IP address, browser type, device information, approximate location, pages viewed, referral source and interactions with our website or digital services; and

  • Any other information you choose to provide when communicating or working with us.

We do not intentionally collect special category personal data through our general website. Please do not provide sensitive personal information unless it is necessary and we have specifically asked for it.

3. How we collect personal data

We may collect personal data:

  • directly from you when you complete a form, contact us, request a demonstration or quotation, create an account, enter into a contract, attend an event or communicate with us;

  • from your employer or organisation where it names you as a contact;

  • from installation partners, suppliers, contractors or professional advisers;

  • from publicly available professional sources, such as company websites and business networking platforms;

  • automatically through cookies and similar technologies when you use our website; and

  • through the use of our software, connected devices or services, where this is covered by the relevant customer agreement and privacy information.

Where Parilon processes fire-door, building, device or asset data on behalf of a customer, Parilon may act as a data processor rather than the data controller. The relevant customer remains responsible for deciding why and how personal data within that service is processed. Those arrangements will be governed by the applicable customer contract and data-processing terms.

4. How and why we use personal data

We only process personal data where we have a lawful basis to do so. We may use your personal data for the following purposes:

Responding to enquiries and arranging demonstrations

We use your information to answer questions, arrange demonstrations and provide requested information. We do this on the basis of our legitimate interests or to take steps at your request before entering into a contract.

Providing our products and services

We use your information to supply, administer and support our products, platforms, devices, training and services. We do this to perform our contract with you or in pursuit of our legitimate business interests.

Managing accounts

We use your information to create and manage user, customer, partner or installer accounts. We do this to perform a contract or in pursuit of our legitimate interests.

Managing business relationships

We use your information to manage our relationships with customers, installation partners, suppliers, contractors and other business contacts. We do this to perform a contract or in pursuit of our legitimate interests.

Managing quotations, orders and payments

We use your information to prepare quotations, process orders and payments, issue invoices and maintain appropriate business records. We do this to perform a contract, comply with legal obligations and pursue our legitimate interests.

Providing support and training

We use your information to provide technical support, commissioning assistance, training and customer service. We do this to perform a contract or in pursuit of our legitimate interests.

Protecting our website, platforms and services

We use relevant information to maintain the security, reliability and performance of our website, platforms and connected services. We do this to comply with legal obligations and pursue our legitimate interests.

Improving our website, products and communications

We may analyse how our website and services are used so we can improve their performance, content and user experience. We rely on consent where this is required for cookies and on legitimate interests where permitted by law.

Sending marketing communications

We may send relevant business-to-business information about Parilon products, services, events and opportunities. We rely on consent where required and on legitimate interests where permitted by law.

Organising events and research

We use relevant information to administer webinars, events, surveys and demonstrations. We do this on the basis of consent, legitimate interests or performance of a contract, depending on the circumstances.

Meeting legal and regulatory requirements

We may use your information to prevent fraud, comply with legal or regulatory requirements and protect our rights. We do this to comply with legal obligations or pursue our legitimate interests.

Managing legal claims

We may use personal data to establish, exercise or defend legal claims. We do this to comply with legal obligations or pursue our legitimate interests.

Where we rely on legitimate interests, we consider the impact on your privacy and use personal data only where our interests are not overridden by your rights and freedoms.

5. Marketing communications

We may contact relevant business contacts about Parilon products, services, events, insights and opportunities where we have consent or another lawful basis to do so.

You can stop receiving marketing communications at any time by:

Stopping marketing communications will not prevent us from sending essential service, account, contractual or safety-related messages.

6. Sharing personal data

We may share personal data, where necessary, with:

  • companies providing website hosting, cloud infrastructure, email, customer relationship management, analytics, communications, cybersecurity, software support, payment or accountancy services;

  • installation partners, contractors, suppliers and sub-contractors involved in delivering or supporting our products and services;

  • professional advisers, including accountants, lawyers, insurers and auditors;

  • logistics and delivery providers where physical products or materials need to be delivered;

  • event, webinar or training providers;

  • social media and advertising platforms where you have consented to the relevant cookies or otherwise interacted with us through those services;

  • regulators, public authorities, law-enforcement bodies or courts where disclosure is required or permitted by law; and

  • a buyer, investor, lender or adviser in connection with a proposed or completed business sale, investment, restructuring or transfer.

Our providers may include services supplied by organisations such as Microsoft, LinkedIn, Meta, Instagram, WhatsApp and other platforms Parilon uses from time to time. The exact services and cookies used on the website should be reflected in the website’s cookie-management tool.

We require service providers handling personal data for us to protect it and use it only for the agreed purpose.

7. International transfers

Some service providers may process personal data outside the United Kingdom. Where this happens, we use appropriate safeguards required by UK data protection law, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another lawful transfer mechanism.

You can contact us if you would like further information about the safeguards applying to a particular transfer.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting, tax, insurance and reporting requirements.

Typical retention periods are:

  • unsuccessful or general enquiries: normally up to 24 months after the last meaningful contact;

  • customer, supplier, partner, contract, invoice and transaction records: normally six years after the end of the relevant financial year or business relationship;

  • account and service information: for the life of the account or contract and an appropriate period afterwards;

  • marketing information: until you opt out, the information is no longer accurate, or we determine there is no continuing lawful reason to retain it;

  • cookie information: for the lifetime stated in the website’s cookie-management tool; and

  • complaints, disputes and legal claims: for as long as necessary to resolve the matter and meet applicable limitation periods.

We may retain information for longer where required by law, a regulator, an insurer or an actual or anticipated legal claim. We may also anonymise information so it can no longer identify an individual, in which case it may be used for statistical or analytical purposes.

9. Data security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, misuse, alteration, disclosure or access.

Access is limited to people and service providers who have a genuine business need to use the information. They are required to handle it securely and, where appropriate, under contractual confidentiality and data-protection obligations.

We maintain procedures for responding to suspected personal-data breaches and will notify affected individuals and the Information Commissioner’s Office where legally required.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • ask for confirmation that we process your personal data and request a copy;

  • ask us to correct inaccurate or incomplete personal data;

  • ask us to delete personal data where there is no lawful reason to retain it;

  • ask us to restrict how personal data is used;

  • object to processing based on legitimate interests;

  • object at any time to the use of personal data for direct marketing;

  • receive personal data you provided in a commonly used, machine-readable format, where the right to data portability applies;

  • withdraw consent at any time where processing relies on consent; and

  • ask not to be subject to a decision based solely on automated processing where it produces legal or similarly significant effects.

These rights are not absolute and exemptions may apply. We may ask for information to verify your identity before acting on a request. We will normally respond within one month, although the law allows longer in certain circumstances.

To exercise a right, email info@parilon.co.uk.

11. Complaints

Please contact us first if you have concerns about how we handle personal data so we have an opportunity to put things right.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk/make-a-complaint/

12. Third-party websites

Our website may link to websites, platforms or services operated by other organisations. Those organisations are responsible for their own privacy practices. We encourage you to read their privacy information before providing personal data.

13. Changes to this policy

We may update this policy when our services, website, legal obligations or data-processing activities change. The latest version will be published on the Parilon website with the date it was last updated. Material changes may also be communicated by another appropriate method.

14. Contact us

Questions, requests or concerns about this policy or Parilon’s use of personal data can be sent to:

Parilon

Email: info@parilon.co.uk

Telephone: [INSERT TELEPHONE NUMBER, IF APPLICABLE]

Postal address: [INSERT POSTAL ADDRESS]